Terms & Conditions

Payment

Processing of your order will begin once full payment has been received.

Shipping

All orders are usually processed and shipped within 2 to 3 business days.

The shipping costs can be seen in the shopping cart when you check out.

Please note that we use the standard postal service with track and trace to deliver your package. Please note that we are not responsible for packages lost in the mail. Once an order leaves our office the package becomes the responsibility of the postal service. Please contact us if the package does not reach your destination, as we can aid in filing a lost package claim with them.

Order Fulfillment Process

Customers will receive two e-mails during order fulfillment: one immediately after order placement to confirm the order, and one to notify of order shipment 2 to 3 business days later. If you do not receive an e-mail, please check your Junk/Spam folder or contact us. The shipping notification e-mail will include your track and trace reference number and details.

Incorrect Address or Order Cancellation

If you make a mistake filling out your address, or would like to cancel your order, please contact us immediately with the corrected information. If the order has not yet shipped, we can take care of the problem quickly. If the order has already been posted, we must wait until they attempt delivery before we can change the address. In the rare instance that a package is refused and returned to us, the customer will be responsible for both original shipping charges and the cost of having the package returned to us.

Returns, Exchanges, and Refunds

Returns are accepted within 7 days of the delivery date for store credit or exchange. We offer refunds only if we have made a mistake in the original order, such as sending the wrong goods.

All returned items must be in original and unused condition with the original packaging materials. It is the customer’s responsibility to properly package and insure items when shipping back to us. Please make sure that delicate items are especially well-packed, and that all packages are insured for the full amount.

If an item is damaged on return shipment and there is no insurance on the package, we will not be able to accept the item for exchange or credit. Shipping costs are non-refundable, and all costs for return shipments are the responsibility of the customer.

How to Make a Return

To make a return, please e-mail us at returns@wairuadesignz.com to receive return instructions and a WDCR reference number before shipping the package. If we receive a package without first being contacted about the return, we will charge a 15% restocking fee.

Upon receiving the shipment, we will contact you by e-mail to confirm your store credit.

Handmade Items Purchases

As our handcrafted products are unique or one-of-a-kind, we cannot offer a warranty. Please be aware that there may be small discrepancies from product photos, as this is the nature of handmade goods. We try our best to source high-quality products, and provide care instructions when needed.

Damaged Merchandise

All our shipments are insured through the postal service. Please inspect your purchase as soon as it arrives. Damaged merchandise claims must be made within 48 hours of package arrival. We cannot accept claims made after 48 hours. If for some reason an item is damaged, please contact us immediately at damaged@wairuadesignz.com.